Complaints & feedback

Fields marked with an asterisk ( *) are mandatory.

Staff Member Details

Your feedback

Roads or Maritime? *

Options

Roads

Maritime

Travel mode *

Type of feedback *

Your feedback is about *

Relating to *

Student name *

Street address *

Operator details *

School name *

School year *

Opal card number

Description

Detailed description

To assist us with your message, if you are referring to an incident, please complete as many details as you can below.

This occurred on

Date * Date of incident

[ 8/06/2023 6:12 PM ]

Date of Trip Date of Trip Str

At approximately

Min

Location Location RFS Region Sub Category Category

Start typing the bus route then use arrow keys to browse suggested routes, press the enter key to select one.

Bus route

Need help locating your route number?
Route number is required so we can forward your feedback to the relevant operator to investigate.
If you don’t know which route, or can’t find it in the list, select ‘Unspecified’ and provide your bus stop or incident location plus any additional details in the Description of feedback field.
For school routes, select the radio button 'School route' and start typing to select a school bus route.

Route Options

Regular

School route

Direction of travel

Bus Driver Identification

Bus number

Start typing to select an on demand route.

On Demand service area *

Start typing the ferry wharf then use arrow keys to browse suggested wharves, press the enter key to select one.

Ferry wharf

Start typing the ferry route then use arrow keys to browse suggested routes, press the enter key to select one.

Ferry route

Direction of travel

Start typing the train station then use arrow eys to browse suggested stations, press the enter key to select one.

Train station

Start typing the train line then use arrow keys to browse suggested lines, press the enter key to select one.

Train line

PNR (booking number)

Direction of travel

Carriage Number

Start typing the sydney metro station then use arrow eys to browse suggested stations, press the enter key to select one.

Sydney Metro Station

Start typing the Sydney Metro train line then use arrow keys to browse suggested lines, press the enter key to select one.

Sydney Metro Train Line

Direction of travel

E-Toll Account Number

Licence/Photo card number

Vehicle/Vessel Registration

Licence/Photo card number

Vehicle/Vessel Registration

Lattitude Longitude

Where did this occur?

If you witnessed or experienced an incident, enter the location or drag the pin in the map below. Type a location to zoom the map. You can then move the pin to an exact location, such as a bus stop or ferry wharf. Clicking a stop icon will bring up the services that use that stop.

Route *

Stop name

Direction of Travel

Light Rail Vehicle number

Description of feedback *

Please write your Feedback

Attachments

A photo or screenshot helps us to investigate your feedback

FileName File to upload

Would you like us to get back to you with a response? *

Contact Fields

Yes

Please provide at least one of the following details so we can contact you: Email address, Phone number or Postal address.
If you have previously submitted feedback, using the same contact details will help us investigate and respond promptly.

Your contact details

Given name

Family name

Email address *

Confirm your email *

Phone number (during business hours) *

Postal Address

Suburb

Postcode

State

Outside Australia

Country

Have you raised this issue previously?

Yes

Approximate date of contact

Date Picker

How did you contact us?

Reference number (if known)